Time flies.  This year is the seventh year that I have joined the warm family of CNACC.  Looking back, I am still quite moved when I think back to the bits and pieces I have gone through over the years.

I majored in English when I was in college and now my job is international trade.  Although the major is not a perfect match, I still have enough knowledge in the language.  In addition, there are international trade elective courses in university, and I have learned some basic knowledge.  But in actual work, these basic knowledges are still far from enough, and many difficulties and blind spots of knowledge have also been encountered.  In the first year or two, they have basically been learning slowly.  For example, when communicating with the guest’s email at the beginning, although some words and phrases are recognized, it is difficult to understand the meaning of the customer.  If you understand it incorrectly, this may cause serious consequences.  Then I ask for help from experienced colleagues or managers.

In the process of accumulating and learning slowly, now I rarely encounter the problem of understanding a certain point of the customer’s email, which also reduces a lot of work burdens.  English is only the most basic communication tool.  The biggest challenge at work is how to solve various difficulties.  The greatest value of our work is to solve various intractable diseases for customers and factories.  It is a good vision to build a bridge, and to bring benefits to the company, customers, and factories to establish a win-win situation.

Regarding the precautions when communicating with foreign business guests, I would like to share with you my personal views and work experience over the past few years.

First, the most important part is to think about the problems and communicate with them from the perspectives of the customers.  Customers are our gods, and we must serve them well and create value for them.

Second, especially in face-to-face communications, remember not to interrupt the customer’s speech.  Many people will suddenly insert a sentence during the customer’s speech, interrupting the customer.  Under normal circumstances, we should not interrupt.  This will overwhelm and disrespect the customer.  If you really want to express your different opinions on what the customer said, you need to wait for the customer to finish.  If you intend to add something to what the customer said, you should first obtain the customer’s consent, first stating, “please allow me to add a little bit,” and then “plug in.”  however, the time for “interrupting” should not be too long or too many times, so as not to interrupt the customer’s thinking.  When interrupting a customer’s conversation in a hurry, you must first say, “I’m sorry.”

On the contrary, we can’t say a word.  in the process of talking with customers, we will always keep silent and will be regarded as not interested in what the customer is talking about.  Therefore, once we encounter an unintentional conversation pause, we must find a way to bring up a new topic as soon as possible or transfer an old topic to stimulate the customer’s conversation emotions.

Last but not least, we must be sincere when we talk to customers, and we cannot be unrealistic when taking orders and appear full of lies.  In this way, we will only disgust the guests and lose their trust.  Seek truth from facts and be honest about what you cannot do.  In addition, don’t be glib – the guests will think you are unreliable.

Finally, I always believe that under the leadership of the company leaders, CNACC will create a better future and write a more brilliant chapter.