Meet Our General Manager: Shania
I have never counted how many years I have spent at CNACC, because the time of learning and progress can always be overlooked. As a business manager, I am very lucky to be able to lead this excellent team, which is an ever-growing process. In this process, I am constantly thinking about our purpose of serving customers, the answer should be to be the customer's "Problems Terminator." Customer’s problems are our opportunity to provide good service. Customers choose us because they want us to solve problems instead of throwing back a lot of problems and troubles to customers and being problem makers. I think this is also the reflection of our service value.
I would love to share with you how to be a good "Problem Buster."
First, we can provide a one-stop solution for customers. We have a strong design team and development team and can give customers customized services. Many customers come to us with purchasing intentions, not specific products. According to the guest's abstract idea, we can provide the corresponding design and artwork, so that the customer's concept is concrete. At the same time, we have abundant supplier resources, we can continuously deliver different materials and multi-category products for customers. From a vague product concept, to the presentation of specific samples, and then to the production and shipment of large goods, through the docking with our sales, customers can get from us a one-stop service. This is one of the reasons why we are so competitive in this industry.
Of course, in order to solve problems more efficiently, we need to uphold a high degree of professionalism, to provide customers with professional advice. When the customer needs, even if the information provided by the customer is not very comprehensive, we can quickly make a matching product plan for the customer to choose. For product quality requirements and testing requirements, we can learn from the past experiences and consult professional laboratories to give customers some advice. When a customer throws a question, we can catch it. Quickly solving other related invisible problems, letting customers feel that the problem can be solved efficiently.
We have a lot of "repeat customers," no doubt because we treat problems as they arise. We go out of our way to make an order close; it may be just the beginning. Many problems occur after the order is closed, and even a small part occurs after shipment. When such a problem appears, do not shirk responsibility, we provide customers with solutions to the problem, and try our best to reduce the customer's loss, so that customers can continue to cooperate with us in the future.
"Let all the questions come to you with answers." Only in this way can our customers feel easier to do business with us and really trust us and rely on us.
I will continue to lead this team to greater promotion with a higher ideological awareness and work requirements, do a better "Problem Finisher."